![]() "It's been a complete disaster," Nathaniel, a Manhattan resident who asked that his last name not be used, told BuzzFeed News. Ebenezer Ackon told BuzzFeed News he was in 3,630th place in line to talk to Grubhub's customer service when he gave up after waiting more than an hour for food, he went to get something from across the street from his apartment.īlake, who didn't want to use his last name, said the small Brooklyn café he ordered from received 200 orders in five minutes as soon as the promo began, so they reluctantly had to cancel orders - including his. “We were short-staffed today so it really added extra stress to my day."Īnd customers were frustrated at the delays. “It got overwhelming,” said Brandon Ching, who was working the counter at Greenberg’s Bagels, a popular sandwich spot in Bedford-Stuyvesant, Brooklyn.
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